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THEORY I MANAGEMENT

Issue - 01/03/2013
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   Home >> THEORY I MANAGEMENT >> Case Study >> why can’t they lead ?
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why can’t they lead ?
The case highlights the fact that technical competence is a necessary but not sufficient condition even in an IT based organization.
Dr. A.M. Rao, | Issue Date - 01/03/2013

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Satven (Satyam Venture Engineering Services Pvt.Ltd.) was started as a joint venture between Satyam Computer Services Ltd. (India) and Venture Engineering (USA) with equal partnership in the year 2000 in Hyderabad as an offshore Engineering services company in the automotive area. By 2005 Satven had a strength of 550 associates (employees), all mechanical engineers. The company operated globally.
 
Automotive engineering services is a niche area and all the engineers are mostly mechanical engineers with software skills of CAE (computer aided engineering) or CAD(computer aided design). Since the skills are rare the supply of skilled manpower is also low in the market. Career growth and compensation play a key role in retaining the associates and value needs to be added to the associates’ profiles in terms of skill development, both hard and soft.
 
As Satven was five years old by 2005 the projects it won were also on the rise. The teams were expanding handling multiple projects. Quality was  a major concern and any mistake would affect the product development work for the client as the design was adversely affected by defects. Junior associates, the team members, were less experienced while the seniors who were the project leaders were handling multiple tasks including clients relations. There were glaring problems like  quality issues, increased work load, rework, heightened stress levels, and poor team work. Interpersonal relations were getting strained and conflicts were multiplying because of defensive behaviour and blame game. Revenues, brand name, credibility, future prospects, retention of associates etc. had become the areas of serious concern. In this context the major issue was: what should be the line of actions by the senior management? There was a lot of debate and discussion as to how to deal with this situation as the same will snow ball into unmanageable proportion. One set of project leaders suggested that the new project leaders should be deputed for leadership training programs that were being conducted by multiple training consultant organizations. Ideally for about a week’s duration. This was viewed as the best option. But the HR head insisted on transformation of the associates to the desired level to play the role of leaders effectively rather than attending one or two training programs.
 
CEO of Satven Rao S Vadlamudi is a dynamic and a very progressive professional commander. He had worked in the US in the engineering industry and had built Satven right from scratch. His keen business sense and entrepreneurial skills coupled with hard work, discipline and strong value system always kept the company in black right from its inception. He always encouraged experimentation and innovative ways of working. Operations team , Quality team and HR team and the leaders were internally organizing technical skills and soft skills programs for the associates to develop the associates to meet the challenges, current as well as future.
 
The quality of leadership at the middle management level, i.e. at the Project Leaders’ level was found not very encouraging by the senior management as many interpersonal relational issues  and team issues were coming up rather with repeat frequency. The communication between these project leaders and their teams left much to be desired. Apart from this at the individual level each person had his own strengths and weaknesses. These leaders did not even have a clue as to how their teams were perceiving them in terms of management.
 
Though initially Siva Subramanyam, Murali J, Srinivas Allanki, and 7 other managers were leading different teams, later rest seven had already left the organization. So Siva, Murali, and Srinivas offered their comments on the issue of leadership, when asked for the purpose of a clinical examination of leadership issues at Satven. They provided their own assessment of the leadership maladies afflicting the company.
 
According to Siva Subramanian, Assistant Project Manager, “I was a Senior Project Leader handling a team of 45 mechanical engineers specialised in Computer Aided Engineering, handling projects of one of the world’s leading tier one suppliers in the automotive business having presence in many countries across the globe. I had serious concern about the following:
 
1stly I was unable to take quality decision acceptable to all stakeholders. As a leader I should take several decisions both operational and strategic during our daily working and in connection with client’s demands.  Most of these operational decisions were unacceptable to subordinates which would mean problem in effective implementation of decision and outcome. Subordinates and management team felt that decisions were biased and not based on facts and data, especially in key decisions like movement of resources to newer opportunities like assignment at aboard, deployment of associates on various assignments, elevation of team members to next higher roles, performance evaluation and pay revisions etc. 2ndly, according to me there was a high degree of failure in effective delegation. When I had to manage bigger teams, delegation of work was mandatorily required to accomplish the results within the schedules and also as part of team development. Whenever certain works or tasks were delegated, either job was not completed on time or quality issues used to crop up. In some cases, work was not kickstarted even.
 
This would mean that I would be involved in all levels of the job, and not merely as a leader, in all works, subjecting myself to a lot of stress. I was unable to manage work life balance. I was getting to feel in the long run, this would reduce my efficiency as well as of my team. 3rdly, I had issues related to emotional intelligence. As a leader I should be in a position to understand and manage my own as well as my team’s emotions to channelize the energies well, as emotion tells more than words. Problem was, as a leader in Satven I was unable to express my emotions in a proper way. For Example, for simple issues, some times I would overreact with teams and subordinates. When bigger problem would arise, I myself would get into a shell and unable to express it properly to team, so that team could take it in a right sprit. This used to disconnect and disengage me from my teams.”
 
It was Murali’s turn now. Murali J,Project Leader added:“I took the role of a project leader for a team of 20, after coming back from a two year onsite assignment in the year 2004.When I assumed the role of a leader, I understood that the team was without much direction and acted like a rudderless boat, as the previous team in charge had resigned and left around 2 months back. The team manager had also resigned, and was serving the notice period. The team was hanging without a specific direction or authoritarian control. I thought this situation was a favourable situation as I could start managing with my own style of leadership, since the influence of the predecessor’s style was not there anymore. All the members of the team had also accepted me as their leader because of the rich experience I had and the gain they were going to have working with me since automotive engineering services is quite a niche area of mechanical engineering world.
 
But as the days started getting consigned to period in the past, I understood that this was not going to be an easy and simple task as I had thought of initially.
First of all, the team was reluctant to work for a long time sitting before the work stations, as my frequent follow up for missing presence led to some sort of dissatisfaction. It was not my intention to make a follow-up, but the delivery pressures of our clients and management targets made me act in that way, which led to the initial squirming tinged with disappointment and dissatisfaction.
A second point of dissatisfaction was that I used to impose my decisions on the technical matters, assuming that the team needed my guidance totally. And sometimes I used to show them how to work, when they failed to execute the work at a rapid pace. This would lead to interpersonal conflicts.
Another area where the team felt unhappy was the pace at which the administration failed to provide support they were supposed to. For example, when they need to have the some software installed or facing some other Network problem, it used to take some days before the problem gets rectified. But my team members would misconstrue it as my inefficiency, not being able to exercise control and influence on the other departments for a speedy implementation.
So the team started sending feelers through different channels to management about the growing dissatisfaction and the management started questioning me about the team issues. Slowly I felt that I was losing control as I started living in a state of fear while I was going in my cultivated way of being strict with the team.
Yet the project outcomes we delivered received very good feedbacks and the customer added some more headcounts. The team size got increased to 30. Though I was happy that my efforts were paying, the team problems were getting multiplied because of the above mentioned reasons, and then some more.
So I was in a some sort of dilemma about my future: whether I need to go back to onsite (abroad) assignment and lead a happy life as before or continue in India handling the day to day team problems. A third theoretical option could be to become a team member i.e. taking a demotion and work in the teams, but neither I nor my managers were ready to seriously consider with this option.”
Finally, Srinivas Allanki another project leader said, “I  started  my career in  Satyam Venture organization in the year 2002 as a Designer and grew to Project Leader level in 2005 in the same team with whom I had worked. I felt more responsible after taking the project leader role, though I was taking care of the project deliveries in the team since 2004. There are some development areas which I felt I was lacking in and which were essential for me as a Leader.
1st,emotional intelligence & accountability. As a Project Leader I  should express my emotions in a proper way depending upon a given situation. When a team member made any mistakes/errors, it was not digestible to me and I would react emotionally expressing my strong feelings to the team member. As the project leader who had strong technical capability I did not have understanding of the capabilities of others. 
Whenever there was a negative response from my superior, I used to get emotionally disturbed. I used to feel that I had failed to deliver what we were hired for and results desired from us. 
2nd, effective communication skills. When I was discussing with team members/reporting manager, I would try to monopolize discussions due to enthusiasm in the subject and was not concentrating on what others were saying. Because of this I would lose some important information delivered by others as also their points of view.
As Information flow was not smooth from project manager to project leader, this led to misinterpretation between myself and my team members. I feel that as a Project leader I should have enough communication skills to explain the situation to the team in a positive manner.
3rd, delegation of responsibilities. Even if I was not officially assigned the role of module leader, I took the delivery responsibility in the team. When I was promoted to Project Leader the team size was around 12 and within a short span it had gone up to 18. As it was a big team I was having more pressure in respect of project deliveries and support processes which used to result in staying for longer time in office even though it was not productive. I used to get a feeling of being burnt out. So the delegation of responsibilities is essential for being more efficient as also for developing my team.
4th, the coordination issue. As a Project Leader I should develop very good inter personal relationships with every department in the organization for smooth operations. Coordination, according to me, is combined efforts of various levels of organization to achieve the goal/target of a task and is therefore very essential. 
Whenever I was looking for a support to facilitate the team, the superior’s co-ordination was missing and I was not getting the due help and support from him. It made me a little weak in  managing the work schedules.
Well, these were the main areas of concern for me to handle my assignments as a Project Leader during the year 2005, my initial period as a project leader with a lot of responsibilities of project deliveries with high quality, low cost and on time delivery.                                                              

 

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